Image caption, Thousands of passengers were delayed by the NATS outage ByKaty Austin, Transport correspondent and Tom Espiner, Business reporter Published 18 September 2026, 13:40 BST Updated 1 minute ago An air traffic control system failure that sparked widespread travel chaos earlier this month was caused by a "software defect", the UK's National Air Traffic Services (Nats) has said.
The failure led to more than 2,000 flights being cancelled and hundreds of thousands of passengers affected, with some sleeping on airport floors or getting stuck overseas.
Flights in and out of the UK's main airports were affected, including Heathrow, Gatwick, Luton and Glasgow.
The incident prompted questions over the resilience of Nats' systems, and some airlines questioned the position of its chief executive Martin Rolfe.
The government had previously ruled out a cyber attack, and last week the Ministry of Defence denied a report that a military aircraft was to blame.
In an initial report, Nats said the defect happened in the system which "underpins the management of UK airspace".
The problem happened "in the space of a millisecond", Nats said, leading to the system producing corrupted data.
Air traffic controllers then had reduced information available, so restrictions were put in place to limit air traffic to maintain safety.
